Privacy Policy

This Privacy Policy explains how Daniel Paul collects, uses, stores and protects your personal information when you use this website, submit an enquiry, book a session or use counselling, hypnotherapy or therapeutic support services.

1. Who We Are

This website is operated by Daniel Paul, a UK-based provider of counselling, hypnotherapy and therapeutic support services.

For privacy-related questions, please contact us

2. Information We May Collect

We may collect the following types of information:

Your name, email address, phone number and contact details.

Information you provide through enquiry forms, booking forms, emails or messages.

Information relating to appointment bookings, session times, payment status and service preferences.

Information you choose to share in relation to your emotional wellbeing, personal circumstances or reason for seeking support.

Basic technical information such as website usage data, IP address, browser type and cookie preferences.

3. How We Use Your Information

Your information may be used to:

Respond to your enquiries.

Arrange, manage and provide sessions.

Communicate with you about appointments, payments or service updates.

Maintain appropriate client records.

Meet professional, legal, safeguarding or regulatory obligations.

Improve the website and user experience.

Protect the safety, rights and wellbeing of clients and others.

4. Sensitive Personal Information

Because counselling and therapeutic support may involve personal and emotional information, some of the information you provide may be sensitive.

This information will be handled with care and confidentiality. It will only be used for relevant therapeutic, administrative, legal, safeguarding or professional purposes.

5. Lawful Basis for Processing

We process personal information only where there is a lawful basis to do so. This may include:

Your consent.

The need to take steps before entering into a service agreement.

The need to provide services you have requested.

Compliance with legal or safeguarding obligations.

Legitimate interests, such as managing enquiries, bookings and service records.

Where sensitive personal data is processed, this will be handled in accordance with applicable UK data protection requirements.

6. Confidentiality and Sharing

Your information is treated as confidential.

We do not sell your personal information.

Information may only be shared where necessary, such as:

With your consent.

Where required by law.

Where there is a safeguarding concern or serious risk of harm.

With trusted service providers who help operate the website, booking system, email, payment or administrative systems.

Where professional supervision, insurance, legal or regulatory requirements apply, subject to confidentiality safeguards.

7. Data Storage and Security

Reasonable steps are taken to keep your personal information secure and protected from unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through website forms unless necessary.

8. How Long We Keep Your Information

Personal information will only be kept for as long as reasonably necessary for the purposes described in this Privacy Policy.

Client records may be retained for professional, legal, insurance or safeguarding reasons.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Cookies and Website Tracking

This website may use cookies or similar technologies to improve website performance, understand visitor activity and support basic website functionality.

You may be able to manage or disable cookies through your browser settings.

10. Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

Access the personal information held about you.

Ask for inaccurate information to be corrected.

Request deletion of your information in certain circumstances.

Object to or restrict certain types of processing.

Withdraw consent where consent is the lawful basis for processing.

Request a copy of your information in a portable format where applicable.

11. Complaints

If you have concerns about how your information is handled, please contact Daniel Paul first so the matter can be reviewed.

You also have the right to raise a complaint with the UK Information Commissioner’s Office.

12. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be posted on this website with the “Last Updated” date.